Your Privacy Is Our Responsibility
This policy clearly explains how your personal information is collected, stored, and kept secure on the qqq99 platform.
1. Introduction & Scope
qqq99 is a trusted online casino and betting platform for users in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental responsibility. This Privacy Policy applies to all users of the qqq99 website (https://qqq99.lat).
This policy explains what types of information we collect, how we use that information, who we may share it with, and how you can maintain control over your information. By creating an account or using the services on the qqq99 platform, you are considered to have agreed to the terms of this Privacy Policy.
Our platform uses SSL encryption technology and operates on a fair play basis. We take the highest level of care in protecting user information.
2. What Information We Collect
Various types of information are collected when you register an account and use the services at qqq99. This information comes from two main sources — information you provide directly, and information collected automatically.
2.1 Information You Provide Directly
When creating and managing your account, we may collect the following information:
- Full name (in Bengali or English)
- Email address
- Mobile number
- Date of birth (for age verification — only users aged 21 and above may register)
- Transaction-related information (records of deposits and withdrawals)
- Identity verification documents (where applicable)
- Information provided when contacting our support service
2.2 Automatically Collected Information
When you use the qqq99 website, the following information may be collected automatically through technical means:
- IP address and device identification information
- Browser type and version
- Operating system information
- Page visit times and session information
- Information collected through cookies and similar technologies
- Information about service usage patterns and preferences
2.3 Financial Transaction Information
bKash, Nagad, Rocket, and bank transfers are used for deposits and withdrawals at qqq99. When transactions are completed through these payment methods, the relevant financial information is recorded with us. However, we never store your full bank account number or mobile banking PIN.
3. Purpose of Using Information
qqq99 uses collected information only for lawful and necessary purposes. The main purposes for which we use information are described below:
Account Management
Information is used to create, verify, and manage your account and to confirm your identity.
Transaction Processing
The necessary information is used to securely complete deposits, withdrawals, and other financial transactions.
Customer Support
Information is used to resolve your issues and answer your questions via 24/7 live chat and email.
Security Assurance
Information is analyzed to prevent fraud, unauthorized access, and other security threats.
Service Improvement
Usage information is analyzed to improve platform performance and user experience.
Communication & Notifications
Contact information is used to send important updates, security alerts, and service-related information.
4. Sharing & Disclosure of Information
qqq99 does not sell or rent your personal information to any third party. However, information may be shared in certain specific situations:
4.1 Service Provider Partners
Some trusted third-party services are used to operate our platform — such as payment processing, technical support, and security services. These partners may use information only to carry out specific tasks on behalf of qqq99 — not for any other purpose.
4.2 Legal Requirements
If disclosure of information is required by legal obligation, court order, or request from a competent authority, qqq99 will comply with the law. In such situations we will try to notify you as far as possible, though this may not always be possible due to legal obligations.
4.3 Business Transfers
In the event of a business merger or acquisition, user information may be transferred. Should such a situation arise, we will provide advance notice and the new authority will also ensure protections consistent with this Privacy Policy.
4.4 With Your Consent
For any purpose beyond those described above, we will obtain your explicit consent before sharing your information.
5. Cookies & Tracking Technology
qqq99 uses cookies to ensure the website functions properly and to improve your browsing experience. Cookies are small data files stored in your browser.
5.1 Types of Cookies
- Essential Cookies: Required for the core functionality of the platform — login sessions, security verification.
- Functionality Cookies: Help remember your preferences and settings.
- Analytics Cookies: Help analyze site usage patterns to improve the service.
5.2 Cookie Controls
You can disable or delete cookies through your browser settings. Please note that disabling essential cookies may cause some important platform features to not work properly.
6. Data Security Measures
qqq99 follows industry-standard technology and practices to protect user information. The key aspects of our security measures are described below:
6.1 Encryption
Our platform uses SSL (Secure Socket Layer) encryption technology. As a result, all information transferred between your browser and our servers remains completely secure. Stored sensitive information is also kept in encrypted form.
6.2 Access Controls
Only authorized personnel can access your account information and their access is strictly controlled. All access is logged and regularly audited.
6.3 Security Monitoring
Our systems are monitored around the clock. When suspicious activity is detected, action is taken immediately and the relevant user is notified if necessary.
6.4 Response to Data Breaches
In the event of a data security breach, qqq99 will take the necessary steps immediately and notify affected users as soon as possible. Every effort will be made to minimize harm.
7. Data Retention Period
qqq99 retains your information only for as long as necessary and as determined by the policies described below:
- All information is retained for the duration your account remains active.
- Even after an account is closed, certain information may be retained for a set period for legal obligations, dispute resolution, or fraud prevention.
- Marketing communication data will be deleted after you withdraw your consent.
- Records of financial transactions are kept for the required period in accordance with applicable laws and regulations.
Once the retention period ends, information is securely deleted or anonymized so that it can no longer be linked to any individual.
8. Your Rights
As a qqq99 user, you have certain important rights over your personal information. We respect these rights and are committed to helping you exercise them.
Right to Access Information
You have the right to know what information we hold about you and to receive a copy of that information.
Right to Correct Information
If any of your information is incorrect, you may request that it be corrected. We will update it after appropriate verification.
Right to Delete Information
In certain circumstances you may request that your information be deleted, though full deletion may not be possible where legal obligations exist.
Right to Restrict Processing
In certain cases you may request that the processing of your information be temporarily suspended.
Right to Data Portability
You may request to receive the information you have provided in a structured, commonly used, and machine-readable format.
Right to Object
You may object to marketing communications or certain types of data processing, and we will respect that.
To exercise these rights, contact us at [email protected] or reach us through the site's live chat. We will respond to your request within a reasonable time.
9. Protection of Minors
qqq99 is entirely an adult entertainment platform. It is for those aged 21 and above only. We do not knowingly collect or store information from any minor.
If we become aware that a minor has created an account or provided any information, we will immediately close that account and delete all associated information. If parents believe their child has created an account on qqq99, please contact us.
10. Third-Party Services & Links
The qqq99 platform works with some third-party service providers — such as game developers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt, etc.) and payment gateway service providers. These third parties have their own privacy policies and qqq99 is not responsible for their privacy practices.
We maintain data sharing agreements with our partners and ensure they comply with the required security standards. Users are still encouraged to read the privacy policy of any third-party service themselves before using it.
11. Changes to the Privacy Policy
qqq99 reserves the right to change or update this Privacy Policy from time to time. This policy may be updated when new features are added to the service, when legal requirements change, or when our data practices change.
For any significant changes, we will notify you in advance by email or through a notice on the platform. The effective date of the updated policy will always be stated on this page. Continuing to use the platform after changes have been made will be considered as your consent to the updated policy.
It is therefore recommended that you check this page periodically so that you remain aware of the latest policy.
12. Contact Us
If you have any questions, concerns, or requests to exercise your data rights regarding this Privacy Policy, please contact us through the following:
qqq99 Privacy Support Team
Email: [email protected]
Live Chat: Support available 24/7 in Bengali and English
Our support team operates around the clock (BST, UTC+6). Your request will be given the highest priority.